To ensure a safe, comfortable, and enjoyable stay for every guest, we ask that all visitors observe the following house rules during their time at Tilda Bel's Haven.
By confirming a reservation at Tilda Bel's Haven Apartments, you agree to abide by the house rules below. These rules exist to protect the comfort, safety, and privacy of all our guests, and to ensure our property remains in excellent condition. Thank you for your cooperation.
Standard check-in time is 2:00 PM and check-out is 11:00 AM. Early check-in and late check-out are subject to availability and may incur additional charges.
Only guests included in the reservation are permitted to stay in the apartment. All visitors must report to the reception desk upon arrival for security and safety reasons.
Parties, large gatherings, and events are strictly prohibited on the property. Violation of this rule will result in immediate termination of the reservation without refund and possible eviction.
To ensure a peaceful environment for all guests, quiet hours are observed from 10:00 PM to 7:00 AM daily. Guests are kindly requested to keep noise to a minimum during these hours.
Smoking is strictly prohibited inside the apartments. Designated outdoor smoking areas are provided throughout the property. Failure to comply will result in professional cleaning charges.
Guests are expected to treat the apartment, furniture, fittings, and equipment with care. Any damage should be reported to management immediately. Please do not flush sanitary pads, wipes, or other non-biodegradable items down the toilet.
Our kitchenettes are provided for your convenience. Please wash, dry, and store all utensils after use, and ensure that all appliances (stove, kettle, microwave, etc.) are switched off when not in use.
In line with our commitment to sustainability, guests are kindly requested to turn off all lights, air conditioning units, and electrical appliances when leaving the apartment.
For your safety, please ensure that all doors and windows are securely locked whenever you leave the apartment. Tilda Bel's Haven is not liable for the loss of personal belongings left unattended in the apartment or common areas.
Routine housekeeping is provided to keep your apartment in pristine condition. Guests are responsible for keeping the apartment tidy during their stay and for disposing of rubbish in the designated bins.
Engaging in any illegal activity on the property is strictly prohibited. This includes the use, possession, or distribution of illegal substances, and any form of criminal behaviour. Violators will be handed over to law enforcement.
Guests are expected to treat the apartment, common areas, staff, and other guests with respect at all times. Nuisance, harassment, or any form of disruptive behaviour will not be tolerated and may result in eviction.
Lost or damaged apartment keys will incur a replacement fee, which will be communicated and charged to the guest. Please report any lost keys to the front desk immediately.
In the event of an emergency, please contact our 24-hour front desk or use the emergency number below. For life-threatening situations, dial the local emergency services first.
If you have any questions about our house rules or need clarification on any policy, our team is available 24/7 to assist you.